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Master the Matrix

7 Essentials for Getting Things Done in Complex Organizations

By Susan Finerty
Print Versions
Price: $18.95

Format: Softcover
ISBN 13: 978-1-937293-98-7
LCCN: 2011944167
Trim Size: 6" x 9"
Number of Pages: 164
Publisher: Two Harbors Press
Publication Date: 1/10/2012


Here’s the test:
- Do you have multiple bosses (one may be referred to as “solid line” and others as a “dotted line”)?
- Do you depend on a variety of resources throughout the organization to get your tasks done, and do these resources report into other people, teams or organizations?

If you answered "yes" to either of these you work in a matrix role—whether your organization calls itself a matrix or not. You get results by navigating either a matrix above or surrounding you.

Matrix roles are everywhere. The field customer contact person who has to work through a maze of resources to write contracts, negotiate delivery and troubleshoot product issues is in a matrix role. The product manager in Italy who is simultaneously accountable for numbers in her country, region and business unit despite the fact they are in conflict, is in a matrix role. And the HR person who reports to a globalized HR function, with a dotted line to the head of the business they support? Yes, again a matrix role.

Master the Matrix: 7 Essentials for Getting Things Done in Complex Organizations is based on the experiences and ideas of over 100 matrix practioners. The frameworks, ideas and tips cover matrix mastery from:

You have to Start with Partnerships: Essential #1; Partnerships are forged to Get Goals Aligned, Roles Clear and Decisions Made: Essentials #2, 3, and 4; All of this requires you to : Flex Your Influence Muscle, Communicate without Assumption and Treat Meetings like they Matter: Essentials #5, 6 and 7.

Susan Finerty is the author of Master the Matrix:  7 Essentials for Getting Things Done in Complex Organizations.  After 15 years in corporate roles, she started her own consulting practice in 2004.  She is a speaker, coach and consultant specializing in matrix management, but consults on all types of organizational, team and individual effectiveness topics.  She has held adjunct faculty roles at Northwestern and Loyola Universities.  She holds a B.A. in Journalism from Central Michigan University and an M.A. in Organizational Communication from Indiana University.  She resides in suburban Chicago.


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